Confidentiality policy

Privacy Policy - Good Motors

ARTICLE 1: PREAMBLE

The purpose of this privacy policy is to inform users of the site goodmotors.agency :

  • on how their personal data is collected and processed. Personal data is considered to be any information that identifies a user: names, first names, age, postal address, email, telephone, driver's license, photograph, connection and usage data (non-exhaustive list);
  • about the rights they have with respect to this data;
  • on the identity of the data controller;
  • on the recipients of this data;
  • on the site's policy on cookies and trackers.

This policy complements the legal notices and the General Conditions of Use available at the following address: https://goodmotors.agency/mentions-legales/

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ARTICLE 2: GENERAL PRINCIPLES

In accordance with article 5 of European Regulation 2016/679 (RGPD):

  • Data is processed in a lawful, loyal and transparent manner.
  • They are collected for specific, explicit and legitimate purposes.
  • They are adequate, relevant, and limited to what is necessary.
  • They are kept up to date and deleted or rectified if necessary.
  • They are kept for a period that does not exceed that required for the purposes.
  • They are protected by appropriate technical and organizational measures.

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ARTICLE 3: DATA COLLECTED

3.1 Data collected directly

  • Identity: name, first name, address, postal code, telephone, email.
  • Driver's license (front and back), any supporting documents.
  • Photography.
  • Booking and usage data (dates, rented bikes, history).

Purposes :

  • Execution and management of the rental contract.
  • Management of the customer area.
  • Quality monitoring and complaint management.
  • Legitimate interest: improving services, fighting fraud.
  • Sending newsletters (with explicit consent, except existing customers for similar services).

3.2 Data collected automatically

  • Date and time of consultation, time zone.
  • Browser and device used.
  • IP address and server logs.

Purposes : attendance statistics, site security, technical optimization.

3.3 Cookies and trackers

Our site uses cookies.
Detailed cookie management is available on the dedicated page: Cookies Policy.

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ARTICLE 4: STORAGE PERIODS

Personal data is kept only for the time necessary for the purposes for which they were collected, and in accordance with applicable legal requirements:

  • Execution of the contract : identity, permit and reservation data are kept for the duration of the contract, then archived for a maximum of 3 years after its end, in order to allow the management of after-sales service and the follow-up of complaints.
  • Commercial prospecting : contact details (email and telephone number) are kept for a maximum of 3 years from the last contact from the customer or the prospect.
  • Invoicing and legal obligations : data relating to payments and invoices are kept for a period of 10 years, in accordance with accounting and fiscal obligations.
  • Statistics and technical analysis : connection logs, IP addresses and analytical cookies are kept for a maximum period of 13 months, unless anonymization or renewed consent.

Some data may be kept longer if required by law or in the event of litigation, until the final outcome of the procedure.

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ARTICLE 5: DATA CONTROLLER

Data is collected by:

Good Motors Agency — SAS
1 Rue des Roches Noires, 14360 Trouville-sur-Mer
SIREN: 902 930 023 — Share capital: 51,234€
E-Mail: contact@goodmotors.agency

Data controller: Louis de Larrard

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ARTICLE 6: RECIPIENTS OF THE DATA

  • Internal: Good Motors teams (customer service, billing, technical).
  • Providers: web host, payment solution (Stripe), emailing (Brevo), CRM, assistance.
  • Legal authorities: police, gendarmerie, prefectures, courts if required.
  • Insurance companies and assistance providers.

Transfers outside the EU

Some providers (e.g. Stripe, Google, Landbot) may involve data transfers to the United States. These transfers are carried out under standard contractual clauses validated by the European Commission.

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ARTICLE 7: DATA SECURITY

We implement appropriate technical and organizational measures: encryption, pseudonymization, backups, access control, logging.

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ARTICLE 8: USER RIGHTS

All users benefit from the following rights (articles 15 to 22 RGPD):

  • Right of access, correction, deletion.
  • Right to limitation and opposition.
  • Right to portability.
  • Right to define post-mortem guidelines.
  • Right to withdraw consent at any time.

To exercise your rights:

In the event of a dispute: you can contact the CNIL (www.cnil.fr).

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ARTICLE 9: AMENDMENTS

This policy may be amended to remain consistent with current law. The applicable version is the one published on the site on the date of the consultation.

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